Support
Help When You Need It
Choose the support tier that fits your team. Every Sandworm customer gets access to our documentation and community forum at no extra cost.
Community
Free
For teams getting started with Sandworm products.
- – Community forum access
- – Public documentation and guides
- – GitHub issue tracking
- – Email support (72-hour response)
Professional
$249/mo
For growing teams that need faster response times and direct access to engineers.
- – Everything in Community
- – Email and chat support (4-hour response)
- – Phone support during business hours
- – Dedicated onboarding session
- – Monthly health check review
Enterprise
Custom
For organizations with advanced requirements and compliance needs.
- – Everything in Professional
- – Priority email support
- – Custom integration assistance
- – Quarterly business reviews
- – Status page + incident updates
Not Sure Which Tier?
Reach out and we will help you find the right support plan for your team.